Refund and Cancellation Policy

1. Work already performed is not refundable

Our fees are earned as work is performed. Time spent on your engagement counts as work performed, whether or not the work has been finished, delivered or put to use. That includes meetings, research, analysis, planning, design, development, testing, documentation and project management. Completed deliverables and accepted milestones are not refundable.

2. Prepaid work that hasn't been performed

If you paid in advance and the engagement ends before that payment has been used, we will refund the unused portion. For example, that covers prepaid time that hasn't been used, or a milestone we haven't started. The refund is reduced by:

• work performed up to the date the engagement ends
• costs we incurred on your behalf that can't be cancelled, such as software licenses, hosting, domains or other third-party services
• any amount your agreement identifies as non-refundable, such as an onboarding or setup fee

The amount used is determined from our records of work performed. We will send you a summary of those records with any refund decision.

3. Deliverables that don't match the agreed scope

If a deliverable doesn't match what we agreed in writing, tell us within 10 business days of delivery and describe the problem. We will correct it at no additional cost. Correction is the remedy for a deliverable that doesn't match the agreed scope. We refund the amount paid for that deliverable only if we can't correct it within a reasonable time. A deliverable is accepted when you begin using it in your business, or after 10 business days if we haven't received written notice of a problem by then.

4. Monthly services

Monthly fees, for example for hosting, support or ongoing advisory work, are billed in advance. You can cancel at any time with written notice. Cancellation takes effect at the end of the current billing period. We don't refund a billing period that has already started, and we don't prorate partial months.

5. Pauses, delays and changes of direction

Work is not refundable because you paused or delayed a project, or changed its direction. Nor is it refundable because information, access or approvals we needed weren't provided. Work performed before a change of direction counts as work performed.

6. If we end the engagement

If we end an engagement for any reason other than a breach of agreement or non-payment, we will refund in full any amount you prepaid for work we haven't performed.

7. How to request a refund

Email marshal@hirehumble.com with your name, the invoice number and the reason for your request. We will respond within 5 business days. Approved refunds go back to the original payment method within 10 business days of approval. Your bank may take a few more days to show the refund.

8. Card disputes

Please contact us before disputing a charge with your card issuer, because most issues are resolved faster directly. If a charge is disputed, we will give the card issuer the relevant agreement, invoices and records of work performed. A dispute does not change what is owed for work already performed.

9. Contact

This policy is governed by the laws of the State of Arizona, as set out in our Terms of Service.